Privacy Policy

Better Business Bureau Member

Privacy Policy - ACWholesalers

1) General

ACWholesalers respects the privacy of every individual who visits our websites or responds to our guestbooks, contests, or interactive advertisements. This Privacy Statement outlines the information ACWholesalers will collect and how we will use that information.

This Statement will inform you what to do if you do not want your personal information to be shared or divulged when you visit an ACWholesalers website or respond to our advertising. ACWholesalers reserves the right to change this policy at any time by posting a new privacy policy at this location, and your continued use of our website indicates your acceptance of such changed terms.

2) Personally- Identifiable Information
ACWholesalers will not collect any personally-identifiable information about you unless you provide it voluntarily and knowingly. This information may include your name, billing address, phone number, email address, credit card number and its expiration date, your birth date, your driver’s license number and state of issuance to verify your identity. We also keep a record of your product interests and purchases online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, acwholesalers.com cookie information, and the page you requested).

If you do not want your personally - identifiable information collected, do not submit it to us. If you do submit personally identifiable information, we will use it in the following ways, unless stated otherwise:

We use the information that you provide for such purposes as responding to your requests, customizing future shopping suggestions, improving our store, and fulfilling your order.
We will and you authorize us to share your personal information with third parties to facilitate servicing your order. This includes, but is not limited to, sharing with our technology vendors (like our CRM provider), payment processors, fulfillment vendors (our suppliers), and shipping carriers.
We may share your personal information with the manufacturer of the product you purchase in order to register your product for warranty. If you request one or more installers to contact you during checkout, we will share your personal information with installers for that purpose.
We may store and process that information to better understand your needs and how we can improve our product offerings and services.
We will not give or sell your individual information to non-related companies for use in marketing or solicitations.
ACWholesalers is part of the Ferguson Enterprises, LLC family of companies (the “Ferguson Group”). We may share your personal information internally within the Ferguson Group (such as with Build.com, Ferguson.com and Signature Hardware) so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests. You may therefore receive direct marketing from these Ferguson Group companies.
We will maintain the confidentiality of your personal information, and it will only be used to support your relationship with ACWholesalers, its web sites and to further develop your relationship with ACWholesalers and its related companies.

Unfortunately, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

Therefore, although we will protect your privacy as described in this Privacy Policy, we do not promise, and you should not expect that all your personally identifiable information or private communications will remain private.

3) Children (under thirteen)
ACWholesalers has no intention of collecting any personally identifiable information (that is your name, address, telephone number, or email address) from individuals under thirteen years of age through this website. The ACWholesalers websites that do collect information from Children do so in accordance with the privacy policies located at such websites.

Please review such privacy policies when entering those sites. If a child has provided us with personally identifiable information, a parent or guardian should contact us at the email address listed at the bottom of this statement if they want this information to be deleted from the records. We will use all reasonable efforts to delete the child's information from our existing files.

4) Non- Personally - Identifiable Information Collected Automatically
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the Internet browser you a using, the type of operating system, and the domain name of the website which linked you to our site.

When you view one of our websites, we may store information from time to time on your computer. These "Cookies" allow us to tailor a website or advertisement to better match your interests and preferences. With most Internet Browsers you can block, receive a warning, or erase all "Cookies" from your hard drive.

Please refer to your browser instructions or help screen to learn more about these functions. We also collect an IP address from all visitors to our website. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our website, analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customized and personalized content. IP addresses are also not linked to personally identifiable information.

We use third-party services to improve customers' on-site and off-site experiences. This means aggregating and analyzing data that we obtain while you interact with our company. As examples, we use third-party services to capture information about browsing behavior so that we can discover ways to improve our websites. We also use third-party services to personalize product recommendations.

5) Opting Out of Receiving Communications from Us
ACWholesalers may send you communications regarding its services, its websites or otherwise. ACWholesalers provides you the opportunity to opt-out of receiving such communications by indicating your desire to opt-out. If you would like to opt-out of receiving communications from us please email us at customerservice@hvacstores.com.

6) Correcting or Updating Information
At any time, you can view, update and/or remove your account information. Upon your request, we will also remove any other personally identifying information we may retain from our databases. To make any such changes or requests, please email us at customerservice@hvacstores.com. Additional residual information may remain in our archives and records, but this information will not be used for any commercial purpose. We reserve the right to maintain information on users who have violated our Terms of Use or who have had their access to our website blocked.

7) Security:
All information provided to ACWholesalers is transmitted using GeoTrust certified encryption. GeoTrust is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect your information by placing it on a secure portion of our website that is only accessible by certain qualified employees of ACWholesalers. Unfortunately, however, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

8) Other Web Sites:
ACWholesalers websites contain links to other websites. Please note that when you click on one of these links, you are entering another website for which ACWholesalers has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours. Also, you may have entered this website from an unrelated third party website. Likewise, ACWholesalers has no responsibility for such third party websites and you should review their privacy statements.

9) Interest-Based Advertising:
Data about your activities online is being collected on our Site for use in providing advertising tailored to your individual interests. You may choose whether or not to have your information collected for that purpose. This section of the Privacy Policy provides details and explains how to exercise that choice.

We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on other companies’ websites. These ads may also be based on your activities on our websites or on third party websites.

To opt-out of having your online behavior collected for advertising purposes, click here.

10) Your California Privacy Rights:
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

California Resident’s Rights to Personal Information

If you are a resident of California, you have the right to request from businesses a disclosure of data collection and sales practices in connection with your data. This includes categories of personal information collected, the source of the information, use of the information and — if the information was disclosed or sold to third parties — the categories of personal information disclosed or sold to third parties and the categories of third parties to whom such information was disclosed or sold.

As a California resident, you are afforded:

The right to request a copy of the specific personal information collected about you during the 12 months before your request (together with a general “personal information request”).
The right to have such information deleted (with exceptions).
The right to request that your personal information not be sold to third parties, if applicable. Please note that we do not sell your personal data to third parties without your prior consent.
The right not to be discriminated against because you exercised any of these rights.

How to Exercise Your Rights Regarding Your Personal Information

You may request a disclosure report regarding your personal information and/or request that your personal information be deleted from our database. To make this request, please fill out the CCPA Request Form or contact us at ccpa@hvacstores.com or by calling (866) 631-6389. Please note, we take security measures to identify our consumers to a reasonable degree of certainty prior to providing any information or processing requests.

11) Changes to this Privacy and Security Statement:

Effective Date: January 1, 2003
Last Revision Date: July 13, 2020
From time to time, we may change our privacy policies. We will notify you of any material changes to our Privacy Statement by posting an updated copy on our website. Please check our website periodically for updates.

12) Contacting ACWholesalers, Inc:
If you have any questions about this Privacy statement, the practices of this website, or your dealings with this website, you can contact:

HVAC Stores
Attn: Privacy Policy
969 Veterans Pkwy C,
Bolingbrook, IL 60490