Careers

Location: Doral, FL

ACWholesalers is at the center of the communication revolution. We are the number one home comfort heating and cooling company in America!

If you want to move fast, it's essential that your career matches your talents and interests. How will you know? Let us help.

We've developed a culture that recognizes individuals who have the vision to see the road ahead—and the ambition to plot its course. If you enjoy a fast-paced environment and talking with customers about the latest in home comfort heating and cooling technology, you'll love ACWholesalers.

We Offer:

• Exciting career paths that lead to new opportunities
• Competitive hourly pay
• Excellent Benefits (401k, paid time off and more!)
• Top-notch, on-going training on the latest technology
• A fun, friendly, fast-paced work environment

Job Description:

Address customer inquiries, their concerns, and billing inquiries with the highest degree of courtesy and professionalism—and resolve customer issues on the first call.

ACWholesalers’ Contact Center Representatives address their customers’ in providing accurate information in regards to ACWholesalers products, billing inquiries and assisting in resolving any of their concerns. CCRs are motivated to retain their customer base by offering alternate solutions to resolve any situation they are confronted by. Aside from verbal communication, CCRs contact customers using web-based tools while expressing themselves as grammatically proficient and precise when typing.

Responsible for protecting/collecting revenues by making incisive decisions to retain and adjust customer accounts. Sales quotas may be implemented. Endowed with a vast knowledge of ACWholesalers products, their applications, and operations. Conscientious in being available in completing other tasks that need to be addressed when assigned by management may include assisting management with scheduling in accordance to set company guidelines and regulations. Ambitious in passing on knowledge to new trainees. 

Essential Job Functions:

• Answer customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
• May be required to work in one or multiple queues/skill sets over various customer contact channels.
• Responsible for improving customer retention through programs provided to the customer.
• Utilizes mechanized systems to initiate and complete sales orders and handle customer requests.
• Continually maintain a working knowledge of all company products, services, and promotions.
• Make recommendations according to customer's needs on features, accessories or upgrades.
• Utilize operational systems to process purchases of ACWholesalers products and services.

Specialized Functions (Job Specific):

• Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.
• May sell and recommend home comfort heating and cooling products, features, equipment, and accessories.
• May be responsible for credit/inbound, shipping company interactions, customer service, E-services, revenue, fraud, business and technical support inquiries, and other duties as required.

Qualifications:

• 6 months experience operating a computer in Windows based environment
• Availability to work a flexible schedule which includes all hours of call center operation.

TRAINING:

• On-the-job training
• On-line training

SPECIAL JOB REQUIREMENTS:

• Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
• One year customer service work experience preferred. Excellent communication and computer skills

Requisition ID: 1132012

Direct all inquires to: hr@hvacstores.com

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