Warranty Policy
ACWholesalers will back up 100% of all parts warranty offered by the manufacturer. We offer only nationally known and established brands that provide a nationwide parts distribution network. Most air conditioning contractors are authorized by these manufacturers to service these units and obtain free of charge replacement parts for the term of your warranties.
If a product should fail within the first thirty days of purchase, we'll cover shipping fees to get that replacement part to you, after thirty days you are responsible for shipping fees to and from. You also have the option of processing warranty claims with local heating and cooling contractors that service the products we sell. To validate your warranty claim, a licensed contractor must have either installed or inspected your equipment before start-up. Without a receipt from a licensed contractor we cannot process warranty parts or claims for you. Failure to submit a receipt will result in denial of any warranty claim.
If any product purchased from ACWholesalers.com should result in failure upon installation or not operate after installation, we are only responsible for supplying the parts warranted by the manufacturer. Under no circumstances will the refrigertant either R22 or R410A be covered and reimbursed if refrigerant needs to be re-added to the system, weither it is missing from the unit when it arrives to customers location or after a part is replaced. Under no circumstances will we replace a whole system or component since these are not covered by the Manufacturers warranty. ACWholesalers does not provide Labor warranties or Compensation of any kind for any costs incurred by the consumer due to a malfunction of any products sold on our site.
The products we sell on our site are intended by the manufacturers to be installed by professional heating and air conditioning contractors. They are available to you the homeowners, as a means of saving a substantial amount of money. We know the advantages of self-installation, as well as any disadvantages, and it’s your decision to purchase from us and install on your own. Do-it-yourselfers accept all risk for both installation and equipment selection. Any applicable warranty will be void if the installation is not completed by a licensed contractor. Having these systems installed by a contractor is more costly but it has its advantages, professional installation, labor warranty would be provided by the contractor, the validation of your warranty with the manufacturer, and someone to process warranty claims for you. (For safety reasons, do not install a furnace yourself unless you are qualified to do so. Learn more).
Most of the manufacturers of these products sold on our site have no provisions to provide warranty replacement parts or technical support to the homeowner. They only work through dealers, such as your local heating and air conditioning contractors.
Returns
You may return original unopened merchandise, if you’re not completely satisfied with your purchase by requesting a return goods authorization number (RGA) within 30 days of your order’s shipping date. RGA's expire after 30 days. Products must be received by ACWholesalers prior to the RGA's expiration date. All orders associated with our Free Shipping offer will be charged the original shipping fees that ACWholesalers incurred in the process of shipping your order. (Original shipping charges are non-refundable)
Note: Only uninstalled products in brand new, original condition may be returned for a refund. If there was a product on your order given from ACWholesalers as a "free" gift/item, such can not be returned or exchanged for credit or upgrade to another product(s). Please read the return policy for more information.
Cancellation
You may only cancel your order before it has shipped by calling our customer service dept, we do not accept cancellations via Email. (No exceptions) There will be no charge for canceling your order before it has shipped.
Copyright
All content included on or comprising the ACWholesalers Web site including information, data, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and ACWholesalers owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.
One or more patents are pending that apply to this site.The ACWholesalers logos and other trademarks on the site are the property of ACWholesalers.and are owned by, licensed to, or, where required, used with permission by ACWholesalers and may not be reproduced, copied, or manipulated in any manner without the express, written approval of ACWholesalers.By using the ACWholesalers Web site, you agree that any information (except for purchase information), materials, suggestions, ideas or comments you send to ACWholesalers or any other third party using the ACWholesalers Web site is non-confidential. By submitting any solicited or unsolicited information using the ACWholesalers Web site, you grant Best Buy an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ACWholesalers or purchasing ACWholesalers products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ACWholesalers or to purchase ACWholesalers products.
Trademarks
All trademarks, service marks and trade names of ACWholesalers used in the site are trademarks or registered trademarks of ACWholesalers.
Limitation of Liability
ACWholesalers shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ACWholesalers has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product Choice and Installation
ACWholesalers does not accept any responsibility for fitness of the Equipment for any particular application. Any suggestions that may be provided by ACWholesalers concerning system sizing and/or selection are subject to an onsite inspection by a certified heating and cooling professional. All products must be installed according to manufacturer's installation instructions and safety guidelines. All work must be done according to local building, electrical and mechanical codes. Products sold by acwholesalers must be installed by a qualified licensed HVAC technician. Manufacturer covers parts only under warranty. Installer is responsible for labor warranty.
Epa Notice
Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the safe and proper installation in accordance with applicable local code requirements.
Typographical Errors
In the event that an ACWholesalers product is mistakenly listed at an incorrect price, ACWholesalers reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ACWholesalers reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, acwholesalers shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ACWholesalers without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. ACWholesalers reserves the right to refuse or cancel any order.
Notice
ACWholesalers may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ACWholesalers.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including (ACWholesalers) or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Rebate Center Policy:
There is no acceptance of electronic copy(s) of documents for the sole purpose of obtaining a rebate. Any manipulation or alteration of the rebate or other use of materials on this site, including reproduction for purposes other than as noted above, modification, distribution or republication, is strictly prohibited. Fraudulent submission could result in federal prosecution under mail fraud statutes (Title 18, United States Code, Sections 1341 and 1342). By submission of this rebate form, you agree to be bound to all rules and regulations placed upon the rebates by ACWholesalers.com
DISCLAIMERS: (i) Entries that are lost, late, misdirected, incorrect, garbled, or incompletely received, for any reason, including by reason of hardware, software, browser, or network failure, malfunction, congestion, or incompatibility will not be eligible. In the event of a dispute, entries will be deemed submitted by the authorized account holder of the e-mail address submitted at the time of entry. "Authorized account holder" is defined as the natural person who is assigned to an e-mail address by an Internet Access Provider, online service provider, or other organization (e.g., business, educational institute) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. ACWholesalers reserve the right to cancel, terminate or modify the Promotion if it is not capable of completion as planned, including by reason of infection by computer virus, bugs, tampering, unauthorized intervention, force majeure or technical failures of any sort. ACWholesalers are not responsible for errors in the administration or fulfillment of this Promotion, including without limitation mechanical, human, printing, distribution or production errors, and may modify or cancel this Promotion based upon such error at its sole discretion without liability. (vi) CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE THE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROMOTION MAY BE A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, ACWHOLESALERS RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES) FROM ANY SUCH ENTRANT TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.
Promotion Center Policy:
Any promotions listed on ACWholesalers.com may not be combined unless specified otherwise. All promotions will have a linked page with the information regarding the rules and regulations for the promotion. Please review certain restrictions that do apply on all promotions, please look at the "live" (Promotion running that month(s)) promotion page with the restrictions as follow:
- PROMOTION PERIOD
- ELIGIBILITY
- HOW TO ENTER
- NO TRANSFER OR SUBSTITUTION
Indemnification
You agree to indemnify, defend, and hold harmless, ACWholesalers its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
