Warranty Policy
ACWholesalers will back up 100% of all warranties as to parts which are offered by the manufacturer. ACWholesalers offers only nationally known and established brands that provide a nationwide parts distribution network. Most air conditioning contractors are authorized by these manufacturers to service these units and obtain free of charge replacement parts for the term of your applicable warranty. Accordingly, make sure you review and are familiar with the terms, language, and/or requirements for any applicable warranty.
If a product should fail within the first 30 days of purchase due to part (s) failure, ACWholesalers will cover shipping fees to get the necessary replacement part (s) to you. After 30 days of purchase, you are responsible for any applicable shipping fees for obtaining any replacement parts. You also have the option of processing warranty claims with local heating and cooling contractors that service the products we sell. To validate your warranty claim, a licensed contractor must have either installed or inspected your equipment before start-up. Without a receipt from a licensed contractor, ACWholesalers cannot process warranty parts or claims for you. Failure to submit the aforementioned receipt will result in denial of any warranty claim.
If any product purchased from ACWholesalers.com should result in failure upon installation or not operate after installation, we are only responsible for supplying the parts warranted by the manufacturer. Under no circumstances will either refrigerant R22 or R410A be covered or reimbursed if refrigerant needs to be re-added to the system; whether it is missing from the unit when it arrives to the customer's location or after a part is replaced. Under no circumstances will ACWholesalers replace a whole system or component. ACWholesalers does not provide any warranty above and beyond the manufacturer's warranty as to parts. ACWholesalers is not liable for any warranties, costs, and/or expenses incurred by the consumer due to a malfunction of any product (s) sold on our site. ACWholesalers does not provide labor warranties or compensation of any kind for any costs incurred by the consumer due to a malfunction of any products sold on our site.
The product (s) sold on our site are intended by the manufacturers to be installed by professional heating and air conditioning contractors. They are available to you on this site as a means of saving a substantial amount of money. We know the advantages of self-installation, as well as any disadvantages, and it’s your decision to purchase from us and install on your own. Any person or entity that decides on self-installation is responsible for and accepts all risk for both installation and equipment selection. Any applicable warranty will be void if the installation is not completed by a licensed contractor. Having these systems installed by a contractor is more costly but it has its advantages - professional installation, labor warranty may be provided by the contractor, the validation of your warranty with the manufacturer, and potentially someone to process warranty claims for you. (For safety reasons, do not install a furnace yourself unless you are qualified to do so.
Most of the manufacturers of these products sold on our site have no provisions to provide warranty replacement parts or technical support to the homeowner. They only work through dealers, such as your local heating and air conditioning contractors.
Returns
If you're not completely satisfied with your purchase prior to installing the products (s), you may return original merchandise by first requesting a return merchandise authorization (RMA) within 30 days of your order's shipping date. RMA's expire after 30 days of their issue. Products for return must be received by ACWholesalers prior to the RMA's expiration date. All orders associated with our Free Shipping offer will be charged the original shipping fees that ACWholesalers incurred in the process of shipping your order. ( Original shipping charges are non-refundable )
Note: Only uninstalled products in their brand new, original condition may be returned for a refund. If there was a product on your order given from ACWholesalers as a "free" gift/item, such cannot be returned or exchanged for credit or upgrade to another product(s). Please read the return policy for more information. Returns Policy
Cancellation
You may cancel your order prior to being shipped, you must request the cancellation via our Toll Free Customer Service Dept by calling 1-866-631-6389. The service dept is open Monday through Friday from 9:00am Est to 6:00pm Est, we do not accept under any circumstances order cancellations via Email, voice mail, facsimile, or U.S. Mail. (No exceptions) There will be no charge for canceling your order before it has shipped. Order cancellation must be called in to a representative, due to our fast turn around of orders they will need to pull your order from the shipping dept in order to cancel it. If your order has shipped but has not been delivered, you may request that the representatuive contact FedEx Freight in an effort to stop the delivery and bring back the order to ACWholesalers. This option is very costly, due to the fact that their will be two charges emposed 1. The outgoing shipping freight charges and 2. The inbound shipping freight charges. You the customer will be responsible for these charges, which will be deducted from your refund. Please ensure that the product you order is the right product for your needs, in order to avoid any costly errors by you the customer orderding a wrong product.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ACWholesalers, its parents, subsidiaries or other indicated author (s). The collective work includes works that are licensed to ACWholesalers. Copyright 2007, ACWholesalers ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of the site for the sole purpose of placing and order with ACWholesalers or purchasing products from ACWholesalers. You may display and, subject to any expressly states restrictions or limitations relating to specific material, download or print portions of the material from the different area of the site solely for your own non-commercial use, or to place an order with ACWholesalers or to purchase products from ACWholesalers. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ACWholesalers. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and/or trade names of ACWholesalers used in the site are trademarks or registered trademarks of ACWholesalers, its parent company (ies) and/or subsidiaries.
Limitation of Liability
ACWholesalers shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ACWholesalers has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product Choice and Installation
ACWholesalers does not accept any responsibility for or warrant the fitness of any equipment for any particular application. ACWholesalers is not responsible or liable for any suggestions that it may provide concerning system sizing and/or selection. Any issues or decisions regarding system sizing and/or selection must be resolved and/or reached solely by the consumer and should not be based on any information or suggestions from ACWholesalers. All products must be installed according to manufacturer's installation instructions and safety guidelines. All work must be done according to applicable building, installation, and/or maintenance codes. Products sold by ACWholesalers must be installed by a qualified licensed HVAC technician. Manufacturer covers parts only under warranty. Installer is responsible for any applicable labor warranty.
EPA Notice
Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through ACWholesalers. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.
Typographical Errors
In the event that an ACWholesalers product is mistakenly listed at an incorrect price, ACWholesalers reserves the right to refuse or cancel any orders placed for the product (s) listed at the incorrect price. ACWholesalers reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ACWholesalers shall issue a credit to your credit card account in the amount of the incorrect price.
Applicability of Terms and Conditions
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ACWholesalers without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and/or Miscellaneous, shall survive any termination. ACWholesalers reserves the right to refuse or cancel any order.
Notice
ACWholesalers may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ACWholesalers.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including ACWholesalers or other licensed employee (s), host (s), or representative (s) of ACWholesalers, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a civil or criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization.
Rebate Center Policy:
There is no acceptance of electronic copy(s) of documents for the sole purpose of obtaining a rebate. Any manipulation or alteration of the rebate or other use of materials on this site, including reproduction for purposes other than as noted above, modification, distribution or republication, is strictly prohibited. Fraudulent submission could result in federal prosecution under mail fraud statutes (Title 18, United States Code, Sections 1341 and 1342). By submission of this rebate form, you agree to be bound to all rules and regulations placed upon the rebates by ACWholesalers.com
DISCLAIMERS: (i) Entries that are lost, late, misdirected, incorrect, garbled, or incompletely received, for any reason, including by reason of hardware, software, browser, or network failure, malfunction, congestion, or incompatibility will not be eligible. In the event of a dispute, entries will be deemed submitted by the authorized account holder of the e-mail address submitted at the time of entry. "Authorized account holder" is defined as the natural person who is assigned to an e-mail address by an Internet Access Provider, online service provider, or other organization (e.g., business, educational institute) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address. ACWholesalers reserve the right to cancel, terminate or modify the Promotion if it is not capable of completion as planned, including by reason of infection by computer virus, bugs, tampering, unauthorized intervention, force majeure or technical failures of any sort. ACWholesalers are not responsible for errors in the administration or fulfillment of this Promotion, including without limitation mechanical, human, printing, distribution or production errors, and may modify or cancel this Promotion based upon such error at its sole discretion without liability. (vi) CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE THE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROMOTION MAY BE A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, ACWHOLESALERS RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES) FROM ANY SUCH ENTRANT TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.
Promotion Center Policy:
Any promotions listed on ACWholesalers.com may not be combined unless specified otherwise. All promotions will have a linked page with the information regarding the rules and regulations for the promotion. Please review certain restrictions that do apply on all promotions, please look at the "live" (Promotion running that month(s)) promotion page with the restrictions as follow:
- PROMOTION PERIOD
- ELIGIBILITY
- HOW TO ENTER
- NO TRANSFER OR SUBSTITUTION
Indemnification
You agree to indemnify, defend, and hold harmless, ACWholesalers its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person (s) or entity accessing the site using your Internet account.
