I tried to place an order online and get the error message "AVS mismatch", what does this mean?
The Address Verification Service (AVS) is a risk management tool for merchants accepting transactions in which neither the card nor the cardholder are present (e.g., mail, telephone order, Internet transactions), or in which the card is present but its magnetic stripe cannot be read by a terminal at the point of sale. AVS helps reduce the risk of accepting fraudulent transactions by facilitating verification of the cardholder's billing address with the card issuer. If this error message is displayed you must contact your credit card company and assure the information your credit card issuers (e.g., Visa, Mastercard, Discover, American Express) display reflects what your billing address is not what your shipping address is or will be. If your credit card / debit card company do not subscribe to AVS, you must seek an alternative form of payment. (e.g., another credit card or paypal)
My error was the "AVS" but now my bank tells me that they approved it and I don't have an order placed. Where are my funds?
In the event of the error "AVS mismatch" your credit card company approves the transaction but ACWholesalers declines it. ACWholesalers will not act upon the funds in this event. Immediately after a decline from ACWholesalers, the transaction information is sent back to the credit card stating that is has been declined and no further actions will be taken. The funds will be available to your credit card once they process the canceled transaction.
Why was my credit / debit card declined when I know for certain that I have the funds available? How do I resubmit my order?
A credit card charge can be declined due to incorrectly-entered credit card number or expiration date, a daily spending limit, insufficient credit or other reasons. If the information you submitted was correct, then the reason could be that your bank or credit card company simply did not authorize us to charge the card.
Follow the steps below:
Step 1: Please re-enter your credit card information and/or to update or charge your payment method. You will then receive a 'real time' authorization for the charge of your credit card.
Step 2: If your credit card is still declined, please contact your credit card company as soon as possible and let them know you placed an order with ACWholesalers, and find out why they would not authorize us to charge your card.
After they have confirmed it is ok for us to re-authorize the payment, go back to step 1 and resubmit your order.
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